We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Emergency Department
Redirect Service
The Emergency Department Redirect Service supports patients attending the North Middlesex University Hospital Emergency Department (ED). It offers extra GP appointments to help people with non-emergency health concerns get the right care more quickly and reduce pressure on ED and the Urgent Treatment Centre.
Learn more about the service
What the service does
- It runs every day from 12pm to 8pm, including weekends.
- Patients who come to ED with low-acuity (non-urgent) problems may be offered an appointment with a GP instead of waiting in ED.
- The service is on site at the hospital and works with ED staff to direct suitable patients to a primary care hub.
Who can use the service
- Anyone registered with a GP in Haringey or Enfield can use this service.
- People from these boroughs who are not registered with a GP can register temporarily or permanently with a local GP to access the service.
How it works
- When patients arrive at ED, ED staff assess their needs through the usual triage process.
- If the patient’s condition is suitable, they are redirected to the GP hub in the hospital.
- A receptionist and care navigators support patients as they move from the ED waiting area to the GP hub.
- Appointments with GPs happen on the same day between 9am and 8pm.
Why the service matters
- It helps reduce waiting times in the Emergency Department.
- Patients get appropriate treatment for less urgent conditions in primary care.
- It supports the wider NHS by avoiding unnecessary hospital visits and admissions.
- Between December 2023 and April 2024, more than 5,700 patients were seen through this service.