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MACC Team
A Multi-Agency Team for Frail Patients with Multiple Conditions
Supporting you to stay well at home
A service jointly provided by Haringey GP Federation and Whittington Health
The Multi Agency Care and Coordination (MACC) Team is here to help adults in Haringey who are living with frailty or multiple long term health conditions.
We help these patients to stay well, stay independent and avoid unnecessary hospital visits whenever possible.
The MACC team is operated as a partnership between Whittington Health, Haringey GP Federation, The Bridge Renewable Trust, Adult Social Care, Mental Health Services and local voluntary organisations. This makes it easier to provide joined‑up, personalised care so you don’t have to explain your care journey every time.
Who we support
We help Haringey residents who:
- are 18 or older and live in Haringey
- live with frailty or multiple long term conditions
- have had frequent hospital visits
- are at risk of falls
- have dementia affecting daily life
- have many professionals involved and may benefit from care coordination
If you are unsure whether we can help, please ask.
How the MACC team helps
Holistic assessments and support to stay independent
Looking at your health, daily activities, mental wellbeing, medications, and social needs. We offer home visits if you are struggling to manage at home, so we can understand your daily environment and provide the right support to stay well and safe.
Personalised care plans
We listen to what matters to you and help set meaningful goals.
Coordinated care
We bring together your GP, therapists, nurses, social care, mental health and voluntary sector professionals so you don’t have to repeat your story.
Preventing crises
We help spot early signs of deteriorating health and make a plan to keep you well wherever possible.
How to access the service
You may be referred by your GP or another health or care professional who is working with you, or a volunteer from your local neighbourhood hub.
- If we’ve supported you before, you may be able to contact us directly.
- If another service is more appropriate, we will help you get to the right place.
Patient feedback
The staff who visited me were extremely knowledgeable and they spent enough time with me and listened my concerns. I am extremely happy with the input.
Very professional, caring and clear. Covered every aspect of care.
The overall experience with the team was excellent, the team was excellent. They were professional, compassionate, and attentive to my father’s needs. We felt supported throughout and communicated clearly with me and my father. It made a big difference during a difficult time.
I could not believe there was a service that could support me like the MACC Team. They worked closely with other teams across Haringey to make my life manageable.
Our 2025 at a glance
2,234
Haringey Residents supported
86%
Of residents were over 65 years of age
98.73%
Of patients who provided feedback, rated the service as extremely good
Contact us
Lordship Lane Primary Care Centre
239 Lordship Lane
Tottenham
N17 6AA
- Telephone: 020 3074 2958
- Email: whh-tr.macct@nhs.net
For urgent medical needs, please call 111 or 999.
Learn how the MACC Team supports the government’s long-term plan for neighbourhood-based care